In order to further standardize the tourism environment of Heshun Ancient Town Scenic Area and solve the problems existing in the scenic spot in terms of order management, comprehensive services, environmental sanitation, etc., since the launch of the comprehensive improvement action of Heshun Ancient Town Scenic Area, Tengchong Municipal Bureau of Culture and Tourism, Heshun Town and Heshun Ancient Town Scenic Area Management Company have carefully sorted out, rectified one by one, improved the soft power of service quality, and ensured a beautiful environment and increased appearance.

Optimize services to enhance the image of scenic spots

On September 22, the training meeting on service quality improvement of Heshun Ancient Town Scenic Area was held in the Scenic Area Visitor Center. The meeting required that the scenic spots should keep in mind the instructions of the general secretary, seize the opportunity of the provincial party committee and the provincial government to develop and build Heshun Ancient Town as a key tourist scenic spot in the province, effectively enhance the initiative and enthusiasm, and lay a solid foundation for Tengchong to build a "world cultural tourism city".

The meeting stressed the need to have a clear understanding of the situation and resolutely overcome the paralyzing mentality of continuous combat and the weariness of war. First, it is necessary to enhance the sense of service. The staff in any position must have the awareness of being ready to serve tourists at any time, to achieve "smile service", and truly stand in the position of tourists. The second is to improve the quality of service. Service personnel must have skillful skills and standardized words and deeds to provide standardized services to customers. Scenic spots should combine their job responsibilities to carry out training for all employees in different categories and master service specifications. In particular, the service window employees should gradually accumulate in daily actions, words and deeds to enhance service awareness and improve service capabilities. The third is to form a joint force in work. It is necessary to strengthen the unity and cooperation between people and departments within the scenic area company; It is necessary to strengthen the linkage between the scenic spot company and the Heshun Ancient Town Protection Administration; The scenic area company should walk in the same direction with the townships and towns of the territory, establish a sense of the overall situation, and greatly improve the service awareness, service quality and service level of the entire Heshun Ancient Town scenic spot.

At the meeting, the director of Tengchong Municipal Bureau of Culture and Tourism analyzed the situation of Tengchong booking during the Mid-Autumn Festival and National Day holidays, and made requirements for related work. The general manager of Yunnan Bailian Heshun Tourism Culture Development Co., Ltd. made a speech and work requirements. Subsequently, the deputy director of the Publicity Department of the Tengchong Municipal Party Committee and the director of the Tengchong Municipal Civilization Office conducted special training on civilized tourism services for employees of scenic spots.

Fine cleaning creates a comfortable environment

Recently, Heshun Town cooperated with Heshun Ancient Town Scenic Area Company to carry out environmental sanitation improvement and improvement on a regular basis, further consolidate the achievements of cultural creation, creativity and health, and create a clean, tidy, civilized and orderly village residence and tourist environment. According to the grid management, the town and village cadres carry out centralized rectification every Friday, actively guide scenic spots, villagers, and business owners to develop a good concept of environmental sanitation, and actively participate in environmental sanitation rectification work. In the next step, Heshun Town will strengthen publicity and mobilization, improve the appearance of the village, establish a long-term mechanism, implement precise policies, continue to make efforts, stimulate the vitality of governance in innovative ways, maximize the mobilization of cadres, let villagers participate, and deeply integrate environmental sanitation improvement with beautiful rural construction and rural revitalization and development.

Source: Tengchong Municipal Bureau of Culture and Tourism